About Us
ICS.AI are focused on delivering a better than human AI solution to the public sector. We start with exceeding human parity by understanding the natural language that underpins common user queries. Then we deliver enterprise level capabilities that are essential to ensuring people use AI powered solutions. This has allowed us to become market leaders is delivering AI assistants in local government, higher education and selected by the ICO, the UK's AI regulator, as their AI provider of choice.
Press releases
Telford & Wrekin Council Wins Prestigious APSE Award with AI assistant...
Telford & Wrekin Council's commitment to enhancing customer service has been recognised at the Association for Public Service Excellence (APSE)... read more
21.09.2023 • By ICS.AI Ltd
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in...
Derby City Council and Derby Homes are on a journey to innovate how they engage with residents, supplementing their main switchboard with... read more
17.07.2023 • By ICS.AI Ltd
In face of labour shortages costing UK public sector £10.3B*, ICS.AI...
In face of labour shortages costing UK public sector £10.3B*, ICS.AI launches SMART, the world's first public sector Conversational AI that... read more
05.12.2022 • By ICS.AI Ltd
Telford and Wrekin Council add three new services to their call centre,...
Telford and Wrekin Council deployed an AI Assistant, TOM, in 2021 and managed to cut extremely high waiting times by 50%, shifting many users to... read more
12.08.2022 • By ICS.AI Ltd
Launching the UK’s first Human Parity SMART AI Language Model for...
ICS.AI launch a new Human Parity SMART Artificial Intelligence (AI) Language Model for Universities, supporting over 835 student topics (intents)... read more
09.05.2022 • By ICS.AI Ltd
